Frequently Asked Questions

We want to help you buy a better and safer used car. That's why giving you the right support at the right time is really important to us. Please browse through the answers to our frequently asked questions. If you are still having trouble finding the answers to your questions, please contact us.

Consumers are eligible for NCD ranging from 0% to 55% of the premium payable depending on the type of vehicle, coverage and number of years claim not intimated. For a private car, the scale of NCD ranges from 0% to 55% as provided in the policy/certificate whereas for motorcycles and commercial vehicles, it ranges from 0% to 25%.

The No Claim Discount (NCD) is a reward scheme received by motor policy holders for not making a claim during the preceding 12 months.

These ratings referring to the vehicle’s Australasian New Car Assessment Program (ANCAP) crash test performance. You can find out more about these ratings and how they’re worked out visit

If the car you requested an OtoFacts Report for has been reported as stolen, we suggest contacting the law enforcement.

The Vehicle Identification Number (VIN) or Vehicle Chassis Number can be found in a couple of places including on the car’s registration label, on the build plaque in the engine bay or on the passenger side windshield and door jamb. It also appears on registration and insurance documents. Make sure you enter the VIN accurately, here are tips to make sure you have the right number:

  1. copy and paste the VIN if it comes from a web site
  2. type the characters in groups of four (no spaces)
  3. the letters “I”, “O” and “Q” never appear in a VIN
  4. the VIN must be exactly 17 characters in length